🧾 Refunds & Cancellations Policy
At Pawzo, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to help. Please read our Refund and Cancellation policy carefully.
🔁 Return & Refund Policy
✅ Eligibility for Refund
We accept returns and offer refunds in the following cases:
- You received a damaged product
- You received the wrong product
⚠️ Conditions for Refund
- You must raise the return request within 7 days of delivery.
- The product must be unused, in original packaging, and in resalable condition.
- An unboxing video is mandatory as proof to claim a refund for damaged or incorrect products.
💰 Refund Process
- Once we receive and inspect your returned product, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days via the original payment method.
- Shipping charges are non-refundable unless the return is due to our error (damaged/wrong item).
🚫 Cancellation Policy
🕒 Order Cancellation Before Shipping
- You may cancel your order within 12 hours of placing it or before it is shipped, whichever is earlier.
- To cancel, email us at support@pawzo.in with your order ID and reason for cancellation.
❌ Cancellation After Dispatch
- Orders cannot be cancelled once they are dispatched.
- If you no longer wish to keep the product after receiving it, you may follow the return process outlined above (if eligible).
ℹ️ Important Notes
- We reserve the right to decline a return/refund request if the product is used, damaged due to customer handling, or returned without valid proof.
- Refunds will not be issued for reasons such as a change of mind or delay by courier (unless unreasonable).
📩 Need Help?
If you have any questions regarding your refund or cancellation, feel free to contact us:
📧 Email: support@pawzo.in