🚚 Shipping Policy

Effective Date: [Insert Date]

At Pawzo, we’re committed to delivering your pet care essentials as quickly and safely as possible. Please read our Shipping Policy to understand how we handle your orders and deliveries.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding Sundays and public holidays).
Orders placed after 4:00 PM IST will be processed the next business day.
Once your order is processed, you will receive a confirmation and tracking link via email/SMS.

🚛 Shipping Charges

FREE Shipping on all orders above ₹499.
A flat shipping charge of ₹60 may apply to orders below ₹499.
Shipping charges (if any) will be visible at checkout before payment.

📍 Delivery Timeline

Estimated delivery times after dispatch:

Metro Cities: 3–5 working days
Other Urban Areas: 4–7 working days
Remote or Rural Areas: 6–9 working days

Note: Delivery timelines are estimates and may vary due to location, courier delays, festivals, or weather conditions.

🔎 Order Tracking

Once your order is shipped, you’ll receive a tracking number and courier partner details via email/SMS.
You can track your order at any time through the tracking link provided.

📦 Packaging

We take extra care to ensure that your products are securely packed. All items are shipped in tamper-proof and eco-friendly packaging to avoid any damage during transit.

❌ Undeliverable Orders

If a delivery is unsuccessful due to:

Incorrect address provided by the customer
Unavailability at the time of delivery
Rejection of the parcel

Then the order will be returned to us. In such cases, re-shipping charges may apply.

💬 Need Help?

If you have any questions or face issues with your delivery, please contact us:

📧 Email: support@pawzo.in